by Leslie Smith | Oct 7, 2013 | back end lingo, backstage, customer service, offstage, onstage, what we call it
Have you ever been confused by something that a customer service representative says to you? Did they give you the clinical answer using a bunch of jargon instead of using the customer-friendly version? Could they have avoided a lot of confusion by just saying, “Of...
by Leslie Smith | Jul 29, 2010 | basketball, customer service, merchandising
That, in a nutshell, is basketball. At least according to my father. This three step process also applies to merchandising. Ah, ah ah! Stop right there. If you were going to leave this blogpost because you don’t have a store, guess again. Do you have a business? Then...
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