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That’s Just What We Call It

by Leslie Smith | Oct 7, 2013 | back end lingo, backstage, customer service, offstage, onstage, what we call it

Have you ever been confused by something that a customer service representative says to you? Did they give you the clinical answer using a bunch of jargon instead of using the customer-friendly version? Could they have avoided a lot of confusion by just saying, “Of...

Move the Ball Around, Hit the Open Man, and Play the Good Defense

by Leslie Smith | Jul 29, 2010 | basketball, customer service, merchandising

That, in a nutshell, is basketball. At least according to my father. This three step process also applies to merchandising. Ah, ah ah! Stop right there. If you were going to leave this blogpost because you don’t have a store, guess again. Do you have a business? Then...

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