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That’s Just What We Call It

by Leslie Smith | Oct 7, 2013 | back end lingo, backstage, customer service, offstage, onstage, what we call it

Have you ever been confused by something that a customer service representative says to you? Did they give you the clinical answer using a bunch of jargon instead of using the customer-friendly version? Could they have avoided a lot of confusion by just saying, “Of...

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