by Leslie Smith | Aug 24, 2026 | customer service
Is there anyone who doesn’t like good customer service? If you are working with people in any capacity, you need to strive to meet the expectations of those people. Whether they are clients, patients, consultants, or colleagues. Most people value good customer...
by Leslie Smith | Jul 14, 2025 | Communication Skills, customer service
I have declared this month Joyful July–a month when we will focus on bringing humanity back. We have robots, programmed GPTs to think a certain way, AI cloning, automated emails, forms, calendar apps, and many other efficient ways to get our jobs done. But,...
by Leslie Smith | Oct 7, 2013 | back end lingo, backstage, customer service, offstage, onstage, what we call it
Have you ever been confused by something that a customer service representative says to you? Did they give you the clinical answer using a bunch of jargon instead of using the customer-friendly version? Could they have avoided a lot of confusion by just saying, “Of...
by Leslie Smith | Jul 29, 2010 | basketball, customer service, merchandising
That, in a nutshell, is basketball. At least according to my father. This three step process also applies to merchandising. Ah, ah ah! Stop right there. If you were going to leave this blogpost because you don’t have a store, guess again. Do you have a business? Then...
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