by Leslie Smith | Apr 2, 2026 | communicating, Communication Skills, creativity
People often ask me, “How do you solve marketing challenges with creative solutions?” The word COULD is a gift to creativity. Open up possibilities by using the COULD in conversations to develop new ideas. SHOULD prescribes one solution. There is rarely...
by Leslie Smith | Oct 13, 2025 | business communication, Communication Skills
“Call the damn leads” is not just good advice, it happens to be the name of the podcast I was recently on. I shared some insights and examples of how to secure business and be better with every new customer. Checkout this segment for tips on how listening...
by Leslie Smith | Oct 6, 2025 | Communication Skills
My dad used to tell us this funny story, and it relates perfectly to what I see happen between people communicating all the time. The story is about a man from Germany living in the United States. We’ll call him Hermann. He’s doing well, speaks English...
by Leslie Smith | Jul 14, 2025 | Communication Skills, customer service
I have declared this month Joyful July–a month when we will focus on bringing humanity back. We have robots, programmed GPTs to think a certain way, AI cloning, automated emails, forms, calendar apps, and many other efficient ways to get our jobs done. But,...
by Leslie Smith | May 13, 2025 | business communication, Communication Skills
Last week we talked about giving feedback so it is received. But what happens when you’re the one receiving the feedback? The other side of the desk might not be as comfortable. Receiving feedback and absorbing it to improve yourself takes humility and an open...
by Leslie Smith | May 13, 2025 | Communication Skills
Communication is the most important element of success. You can quote me!I have seen this over and over. Some small bit of information isn’t shared, and a program or event goes sideways, or at least has more issues than it has to have. Group debriefings and one-on-one...
Recent Comments